Emergency Communications Center
9-1-1 Information and Facts
Metro Nashville Emergency Communications Center Fact Sheet
Basic Facts
- Answer all 9-1-1 and non-emergency calls for Metro-Nashville
Davidson County
- Dispatch Police
- Dispatch Fire/EMS
- 183 budgeted positions
- Nashville/Davidson County – 533 square miles, population 605,288
(daytime population near 1 million)
Call Statistics
- Answered 2.9 million calls for service
- Average answer time is 13.7 seconds
- Average call processing time 1 minute 49 seconds
- Calltaker can handle any type of call – Police, Fire, or medical
System Descriptions
- CAD – Motorola Computer Aided Dispatch ver 1.6.7.13,
Advanced Workstation for Windows ver 3.3.2.7, Premier Advanced
Tactical Mapping ver 5.5.1.4, used for call taking and dispatching,
AVL mapping
- GGM – Motorola Graphic Geofile Manager ver 3.0.3 – mapping
utilities in the process of migrating to MGU (Motorola Geofile Utility)
in May 2006
- MDC – Motorola Premier MDC ver 5.8 used by Metro Police Department’s
mobile data computers for dispatch and State and NCIC data retrieval
- AVL – Automatic Vehicle Locator, ver 3.1.1.4 used by both Metro
Fire and Police. Fire dept units are dispatched geographically while
Police utilize the playback software for historical tracking purposes
- VESTA – PLANT telephone system, VESTA ver 2.2 Windows based
software all used on all work stations
- UDT – Universal Data Transfer ver 4.1.0.13- sends CAD data to
different entities or statistical reporting, FD billing and records management