Help Center
If you would like help by phone, our Call Center is available by dialing 311 or (615) 880-1000.
Use the form to provide general feedback, voice your concerns, or share comments or suggestions about Metro, as well as report errors or request help using Nashville.gov.
If your comments or suggestion require a response from nashville.gov, or you would like to receive confirmation that your feedback has been received, please include your e-mail address.
Web site conventions
- Adobe Flash Player
- The Nashville.gov web site uses Adobe Flash in each page. While you will still be able to navigate our web site without the Flash plug-in, your experience will be enhanced by the use of it.
Download the Adobe Flash player - External links
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This icon represents a link to a site over which the Metropolitan Government of Nashville and Davidson County has no control. These links are being provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by the Metropolitan Government of Nashville and Davidson County of any of the products, services or opinions of the corporation or organization or individual. The Metropolitan Government of Nashville and Davidson County bears no responsibility for the accuracy, legality, or content of the external site or for that of subsequent links. Contact the external site for answers to questions regarding its content.
Currently, all external links open in a new window. If you have a pop-up blocker, you may need to temporarily disable it to view these links. - PDF files
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PDF files are often identified by this icon. PDF files require the Adobe Reader to view. This is a separate piece of software (a plug-in) that will need to be installed on your computer in order to read the PDF. If you do not have the Adobe Reader on your computer, you will not be able to read the document.
Currently, all PDF documents open in a new window. If you have a pop-up blocker, you may need to temporarily disable it to view these links.
Download the free Adobe PDF Reader - PowerPoint slide shows
PowerPoint files are often identified by this icon. This is a separate piece of software (a plug-in) that will need to be installed on your computer in order to view the slide show. If you do not have the PowerPoint Viewer on your computer, you will not be able to read the document.
Download the free PowerPoint Viewer- Windows Media Video files
Windows Media Video files are often identified by this icon. This is a separate piece of software (a plug-in) that will need to be installed on your computer in order to view the streaming video. If you do not have the Windows Media Player on your computer, you will not be able to view the videos.
Download the free Windows Media Player- Excel spreadsheets
Excel spreadsheets are often identified by this icon. This is a separate piece of software (a plug-in) that will need to be installed on your computer in order to view the spreadsheet. If you do not have the Excel viewer on your computer, you will not be able to view the document.
Download the free Excel Viewer- Word files
Word documents are often identified by this icon. This is a separate piece of software (a plug-in) that will need to be installed on your computer in order to view the file. If you do not have the Word viewer on your computer, you will not be able to view the document.
Download the free Word Viewer- FTP site files
- If you have been having problems viewing FTP sites via Internet Explorer, the following may help:
In Internet Explorer, choose Tools, Internet Options, Advanced tab
Make sure “Enable folder view for FTP sites” IS CHECKED.
UNCHECK “Use Passive FTP (for firewall and DSL modem compatibility)” - Zipped files
Zipped files are often identified by this icon. Windows XP and later and Mac OS X will open zip files without installing any additional programs. You will probably need to download the file to your hard drive to open the file.- Browsers supported
- We currently support Internet Explorer 6 and higher, and Mozilla Firefox 3 and higher for Windows operating systems. Other browsers (such as Netscape and Opera) may work, but we do not support them. Users may wish to keep web browsing software current by downloading patches and upgrades as necessary.